System Monitoring

Complete Support for your Computer Network

DC Services can supply, install and maintain your whole IT infrastructure including your network, internet services, workstations, desktops, laptops and associated software. We also offer remote desktop support as well as full on-site IT support. Our varied customer portfolio ranges from shopping centres and retail clients, to engineering companies, to home care services and nursery schools. Whatever business you're in, our goal is to make you more competitive by reducing complexity, increasing efficiency and minimising your costs.

Key Services

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Ad Hoc I.T. Support

If you just need occasional I.T. support or want to outsource a particular project, choose our pay-as-you-go option. No mileage or call-out fees – just a simple hourly rate whatever the problem. For regular clients, we also provide free telephone support.

We offer competitive hourly rates and give a realisitic estimate of costs involved before taking on any work. We are also able to work outside of normal business hours, including weekends, if that is the most convenient option.

Whatever business you're in, our goal is to make you more competitive by reducing complexity, increasing efficiency and minimising your costs.

Our Ad-hoc services can include:

Workstation Services

  • Hardware installation and upgrades
  • Software installation and upgrades
  • PC Security
  • Virus/spyware/adware detection and removal
  • Windows support
  • Internet/email/network support
  • Printer installation and support
  • Mobile service/remote working solutions
  • Data backup

Internet Services

  • Internet installation and support
  • Domain name registration
  • Website design and editing services
  • Website hosting
  • Email set up and support
  • VPN set-up and maintenance
  • Corporate anti-virus
  • Troubleshooting
  • Cloud services

Network
Services

  • Planning, installation and upgrades
  • Hubs, switches and router issues
  • Security checks
  • Firewall configuration
  • Server hardware
  • Exchange servers/email systems
  • ISA servers/proxy servers/firewalls
  • Virtual private networks (VPN)
  • Disaster recovery

Other Services

  • Computer consultancy
  • Project management
  • Ad hoc support or maintenance contracts
  • Interactive whiteboard set-up and maintenance
  • Networking and IT maintenance of 
    CNC machines
  • Telephone, remote and on-site support

 

Alternatively your own Outsourced I.T. Department is available from as little as £25 a month, instant support the easy way.

Managed I.T.

Also referred to as ‘outsourced I.T. department’ or 'maintenance contract', we will look after your server, desktop computers, security, data back-up, recovery and more, leaving you to focus on other areas of your business.

Many companies choose to outsource their I.T., either because there is no I.T. expertise in-house or the demands of the I.T. infrastructure require additional support.

Low monthly fixed fee contracts

There are no hidden costs or extras with our price plan; you pay a fixed fee each month.

Remote log-in

With DC Services managing your I.T., you benefit from remote monitoring and diagnostics, which means that we can log into your system and rectify the majority of problems that occur without the need for an on-site engineer, giving you a quicker fix and less downtime. These problems can also be corrected out of hours if necessary to reduce disruption. If the nature of the problem requires a call out we will have you back up and running as soon as possible.

Proactive support

Many errors that occur within an I.T. infrastructure can be avoided through preventative monitoring. At DC Services, we can provide you with a proactive support service whereby we provide routine checks and 24/7 monitoring to give you faster system performance and to safeguard you from downtime.

Security guaranteed

I.T. security has become more important for smaller companies as they are often an easier target with less I.T. security in place to prevent attacks. We specialise in managing the IT security of small to medium sized companies and make sure your data and applications are protected.

We utilise the very latest I.T. security tools to guarantee that your business is protected from a security threat. Our security solution includes:

  • Patch management
  • Managed anti-virus
  • Managed anti-spyware
  • Managed Firewall
  • Managed anti-spam
  • Managed internet browser control

On –site support

We currently provide onsite support to most areas of the North East, including Durham, Sunderland, Newcastle, Middlesbrough, Gateshead, Hexham, Washington, Billingham, Peterlee, Stanley, Chester-le-Street and Consett.