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Complete Support for your Computer Network

DC Services can supply, install and maintain your whole IT infrastructure including your network, internet services, workstations, desktops, laptops and associated software. We also offer remote desktop support as well as full on-site IT support. Our varied customer portfolio ranges from shopping centres and retail clients, to engineering companies, to home care services and nursery schools. Whatever business you're in, our goal is to make you more competitive by reducing complexity, increasing efficiency and minimising your costs.
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Take the stress out of IT problems with our Remote Support Service

We offer a Remote Support Service that allows us to connect remotely to diagnose problems with your desktop, laptop and other devices connected to your computer. We are also frequently able to transfer files, reboot and take control of your PC to resolve the issues without the need to visit your site.

Our Remote Service enables you to get the help you need quickly – even out of hours - and at minimum cost.

Is it Secure?

You will retain full control of your system throughout the remote access session. If, at any time, you wish to terminate the remote connection, you may do so easily and our technician will no longer be able to view or access your system.

All data exchanged between the remote session participants is encrypted with industry standard Secure Socket Layer (SSL) and 256-bit Advanced Encryption Standard (AES) encryption – technology so secure that it's used for online banking transactions.

For more information about our Remote Support Service, contact us now.

NEVER allow anyone access to your computer from an incomming random phone call. Some companies imply they are telephoning on behalf of Microsoft to gain access to your PC and your private details. Others want to charge you for correcting errors that simply do not exist.

 

So How Does Remote Support Work

To get started, you will need to set up an appointment by calling us on 0191 645 0607 or sending us an email.

You will then need to click the blue remote support icon to the left, download a file and join an organised remote session. Just tell us the username and password generated and we'll be able to see and operate your computer as if we're by your side!

 

Remote Support