Why Choose DC Services?

With so many inferior I.T. providers, it can be very difficult to identify a company that has the ability to provide a consistently high standard of customer service. This is something we have been doing since 1998, so we must be doing it well.

We are a local.

Many problems can be corrected remotely within minutes of the fault being reported to us, but what about the ones that can’t? We are based in Sunderland city centre, which gives us easy and fast access to Sunderland, Durham, Newcastle, Gateshead, Middlesbrough and surrounding areas. Therefore we can be onsite the same day in the majority of cases, resolving your problems with minimum disruption.

We offer clear pricing and value for money.

DC Services can deliver an ‘all-inclusive’ I.T. support service for a low-cost fixed monthly fee. We also provide Ad-hoc or pay as you go I.T. support services for small business users that prefer to pay for their I.T. services on demand. We promise to be clear about our hourly rate, upgrade, repair and other costs. We even provide a calculator for Managed I.T. services. Something most companies will not do.

We provide pro-active support.

We use our live monitoring systems to provide a truly ‘Pro-active’ IT support service. We aim to address potential I.T. issues before they have an adverse effect on your day-to-day business operations.

We don’t like automated telephone systems.

We promise your call or email with be dealt with by a real human being.

Most of our business is from long term clients.

We achieve this not by long-term contractual commitments but by providing a high level of service and a personal touch. We get to know our clients and they keep using our services.

On our toes.

We are constantly adapting to new software and hardware developments and use your many partner programs to learn about these changes and recommend them to our clients when required. We believe any I.T. company must constantly adapt to keep up with developments and stay ahead of any security issues and threats.

We provide a wide range of services.

We aim to provide a complete range of I.T. services for our clients. We accept that it is very difficult to be an expert at everything so we use partner companies to work with us to provide clients with a whole package of I.T. solutions.

We have high moral values.

DC Services supports a number of causes including Rotary SR1 and Childline.

Why not contact us today and see if we can help your business?